I’ve received many complaints from a few customers about toner they recently purchased on an online auction site. The auction showed a picture of genuine HP toner sealed in the box. The contents of the auction description showed no indication that this wasn’t OEM (Original Equipment Manufacturer) cartridges for sale. A few days later when the toner arrived, the seller of this auction sent remanufactured cartridges. Although I don’t condemn using remanufactured cartridges, if you pay for OEM cartridges, you should get them. To make sure this doesn’t happen to you, be sure to do the following:
- Make sure you communicate with the seller of the auction before you purchase or commit to buy them.
- Check the feedback rating of the seller
- Ask other buyers from this seller if possible
- Read the fine print of the auction, if you don’t see it, ask the seller what the fine print is
- If it’s too good of price to be true, it is.